Running a small agency means wearing a lot of hats. For Brightside Studio, a Rotterdam-based marketing agency, invoice follow-up had quietly become a part-time job nobody wanted.
The Challenge
They were invoicing around 80 clients a month with no consistent system. Some invoices got chased. Others slipped through. By the time someone noticed, the invoice was 60 days overdue and the conversation had gotten awkward. Their accountant flagged it first.
The Approach
They connected Receivio to their bookkeeping software in an afternoon. One sequence: a friendly reminder after 7 days, firmer after 21, final notice after 45. Every open invoice got the same treatment automatically. Replies came back to their normal inbox like any other email.
The Results
Average payment time dropped from 47 days to 26. Two invoices sitting open for over 90 days got paid within a week of the first automated reminder. Their accountant stopped flagging their receivables.
